Return & Exchange Policy

At Kenatae, we take great care in crafting our products and preparing each order so it arrives in perfect condition.

Because our skincare formulations are made in small batches for freshness, we’re unable to accept returns once a product has been opened. That said, your satisfaction means everything to us.

Returns

If your order arrives damaged, defective, or incorrect, please contact us at info@kenatae.com within 7 days of delivery, including your order number and a photo if applicable. We’ll review your request promptly and make it right through a replacement or refund when appropriate.

Eligibility

To qualify for a return or replacement: • The item must be unused and in its original packaging. • The request must be submitted within 7 days of delivery. Once approved, we’ll provide instructions for returning your item. Please note that original shipping costs are non-refundable.

Contact Us

We’re here to help. For any questions or concerns, please email info@kenatae.com. Our team will personally assist you to ensure your experience is handled with care.